Terms of Service

The agreement between Glixy Labs Pvt Ltd ("Glixy", "we") and you ("Customer", "you") covering use of our infrastructure and platform services.

1. The deal in plain English

You pay us. We provide GPU compute, LLM, and cloud services as described in your order form. Your data stays your data — we don't train on it, sell it, or share it. We promise to run reliably (see our SLA). You promise not to abuse the service. Either party can leave with 30 days' notice (Enterprise contracts may have different terms).

2. Definitions

• Service: the GPU clusters, LLM platforms, cloud, networking, security, ML, and DevOps offerings as described on our site or your order form.
• Customer Data: any data, model weights, code, prompts, or files you upload, generate, or process using the Service.
• Order Form: the document (email or PDF) describing your selected services, fees, term, and start date.
• Documentation: the technical content at glixy.com/docs.

3. Your account

You must be at least 18 and authorized to bind your organization. You are responsible for your account credentials and for all activity under your account. Tell us immediately if you suspect unauthorized access — email security@glixy.com.

4. Fees, billing, taxes

• Fees are in INR unless specified otherwise on your Order Form. Quoted prices exclude GST and any other applicable taxes.
• We invoice on a 30-day cycle (Enterprise: as agreed in the Order Form). Payment is due NET-15 from invoice date.
• Late payments accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower.
• You can dispute an invoice in good faith within 15 days of issue. Once paid, fees are non-refundable except where required by law or expressly granted by Glixy.
• If we change pricing, existing Order Forms keep their pricing for the term. New pricing applies on renewal.

5. Acceptable use

You agree not to use the Service to:

• Violate any law or third-party rights, including intellectual property and privacy laws.
• Generate, store, or transmit content that is illegal in India, including content depicting child sexual abuse material.
• Attempt to compromise other tenants, our infrastructure, or third-party systems (no network scanning, no exploiting vulnerabilities).
• Send spam, run unsolicited cryptocurrency mining, or operate command-and-control infrastructure for malware.
• Train models specifically intended to identify natural persons without proper consent and lawful basis.
• Reverse-engineer, scrape, or wholesale copy our service for the purpose of building a competing product.

Repeated violations are grounds for suspension after a single warning, immediate suspension where the activity is illegal, and termination per Section 9.

6. Customer data & IP

Your data is yours. Glixy claims no ownership of Customer Data. You grant us a limited, non-exclusive licence to host, process, route, and back up your data solely to provide the Service. We do not use your data to train our own models or anyone else's, do not sell or share it for marketing, and do not access it except as needed to operate the Service or as you direct in support tickets.

Output: when you generate content using LLMs hosted on the Service, you own the output as between you and Glixy. You are responsible for verifying it doesn't infringe third-party rights.

Our IP: Glixy retains ownership of the platform, our software, runbooks, and Documentation. You receive a non-transferable licence to use them while your subscription is active.

7. Service levels

Our uptime commitment, response times, and remedy structure are defined in the Service Level Agreement, which is incorporated by reference into these Terms.

8. Confidentiality

Each party will protect the other's confidential information with the same care it uses for its own (and at minimum, reasonable care). Confidential information includes pricing, source code, model weights, customer lists, security details, and anything marked confidential or that should reasonably be understood as confidential.

9. Term & termination

Monthly plans renew month-to-month and may be cancelled with 30 days' written notice. Enterprise plans run for the term specified on the Order Form.

Either party can terminate for material breach if the other fails to cure within 30 days of written notice (immediate termination if the breach is illegal activity or non-payment beyond 60 days).

On termination: we'll keep your data available for download for 30 days, then delete it. You can ask us to delete sooner. We'll refund any prepaid fees for unused service in the case of termination by you for our material breach.

10. Warranties & liability

We warrant the Service will perform substantially as described in the Documentation. EXCEPT FOR THE FOREGOING, THE SERVICE IS PROVIDED "AS IS" AND WE DISCLAIM ALL OTHER WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW.

NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR DATA. EACH PARTY'S TOTAL LIABILITY IS CAPPED AT THE FEES YOU PAID GLIXY IN THE 12 MONTHS BEFORE THE CLAIM. THIS CAP DOES NOT APPLY TO BREACHES OF CONFIDENTIALITY, INDEMNIFICATION OBLIGATIONS, OR EITHER PARTY'S WILFUL MISCONDUCT.

11. Governing law & disputes

These Terms are governed by the laws of India. Disputes are resolved in the courts of Mumbai, except that we may seek injunctive relief in any court of competent jurisdiction to protect IP or confidential information.

12. Changes

We may update these Terms. For material changes, we'll email you at least 30 days before they take effect. Continued use after the effective date counts as acceptance. If you don't agree, you can terminate per Section 9.

Questions? Email legal@glixy.com.